Terms of Sales

See here our general conditions of sale

These General Conditions of Sale apply to sales concluded between, on the one hand, any adult resident in Metropolitan France making a purchase through the online sales site www.unigreen.fr and, on the other hand, SASU Unigreen.

Therefore, they apply automatically to all orders placed on the website www.unigreen.fr, the exclusive property of SASU Unigreen, and whose Publication Director is Ms. Maryève Berthelot, President and CEO.

Unigreen is a Simplified Joint Stock Company with a share capital of € 1,000, registered with the Nantes Trade and Companies Register under number 853 304 913 (intra-community VAT number: FR70 853 304 913).

Registered Address :

6 RUE YVES MARIE

44100 NANTES

VAT N ° / FR70 853 304 913

Internet hosting:

1 & 1 IONOS SARL

7 PL OF THE STATION

57200 SARREGUEMINES

Phone: 08 99 86 80 26 (service € 2.99 / call cost of a call)

www.ionos.fr

Site development:

Unigreen

6 RUE YVES MARIE

44100 NANTES

Article 2. Products

The product offers offered on the www.unigreen.fr site are governed by these conditions of sale; they are valid as long as they remain online until exhaustion of their availability.

The products offered for sale on the site www.unigreen.fr are described with the greatest possible accuracy.

Article 3. Order

Any order placed on the site www.unigreen.fr implies express acceptance of these General Conditions of Sale and implies acceptance of the prices and products available for sale.

Order process:

The customer who wishes to place an order must follow the following procedure:

Choice of product: The customer selects the product he wishes to order;

Verification of the content of the selection: The customer verifies the content of his basket while retaining the possibility of deleting the selected products;

Identification: The customer fills in the identification form made available to him and indicates the requested information (compulsory information: title, surname, first name, billing address, delivery address, date of birth, e-mail, password, telephone number for delivery);

Verification of the order: The customer verifies the content of his order, the total price, the delivery and billing addresses while retaining the possibility of deleting a product or modifying the billing and delivery address.

Choice of payment method: The customer chooses the payment method (as defined in article 4).

Choice of delivery methods: By SoColissimo to the address that will be indicated by the customer (home, relay point, post office, locker in Paris) via the drop-down menu offered on the site or in the UNIGREEN shop chosen by the customer.

Confirmation of the order: The customer confirms his order by accepting these general conditions of sale by checking the corresponding box. The validation of the order is only possible after having checked this box;

Return to the Bank's site for secure payment (SSL): The customer indicates the bank details necessary for payment and corresponding to the chosen method of payment. His account will be debited within 6 days of ordering;

Acknowledgment of receipt of the order: The customer receives an e-mail summarizing the content of your order, namely:

- the number of his order;

- the list of products ordered;

- delivery terms

- payment terms

This document being the official proof of the order, the customer must keep it.

Order processing: The order is then recorded and processed by SASU Unigreen which checks the availability of the product (s) ordered.

SASU Unigreen undertakes to honor orders received on its website. SASU Unigreen will contact the customer by email as soon as possible, in order to prevent the cancellation or refund of the order.

Order confirmation:

If the customer has paid by bank card or bank transfer, the customer will receive an e-mail confirming that the order has been sent. The contract is deemed to be concluded on the date of sending this e-mail

If the customer pays for the cash on delivery option, the customer will receive an email confirming that he has sent his order, he / she will be contacted directly to organize the meeting. During this meeting, the articles will be delivered to the customer for cash. cash or check. The contract is deemed to have been concluded on this date.

Article 4. Price - Terms of payment and security - retention of title clause

The prices charged are those in force on the day of the order. All prices are indicated in euros, VAT included (VAT included), excluding participation in preparation and delivery costs, as defined in article 5 below.

- The delivery costs will be mentioned in the "basket" during the validation of the order.

SASU Unigreen reserves the right to modify its prices at any time but the products are invoiced on the basis of the prices in force at the time of the validation of the order by the customer.

Payment terms :

- By bank card (Visa, CB, Mastercard): in this case, payment is made on the Stripe site. This implies that no banking information concerning the customer passes through the site www.unigreen.fr.

Payment by credit card is therefore perfectly secure (SSL). Your bank will ask for authentication before confirming payment. The order will be recorded and validated upon acceptance of payment by the banking service.

- By bank transfer in this case, the customer transfers the money to Unigreen with the following IBAN: FR22 2004 1010 1114 5880 8V03 291. Upon receipt of the amount we will prepare and send your order if you have opted for home delivery. The order will be recorded and validated upon receipt of the amount on the bank account of SASU Unigreen.

Security:

The details of the bank card used are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment is made directly to Stripe. SASU Unigreen has no access to these coordinates and does not keep them on its servers.

Title retention clause :

The products remain the property of SASU Unigreen until full collection of the price by SASU Unigreen. However, from delivery, the risks of the goods delivered are transferred to the customer.

Failure to pay:

SASU Unigreen reserves the right to refuse to make a delivery or to honor an order from a customer with whom a payment dispute is being administered.

Anti-fraud controls:

In order to ensure the security of transactions and to respond to the concern of the greatest number of people to prevent fraud in the area of distance selling, SASU Unigreen. performs checks on orders that have been validated on its online sales site www.unigreen.fr. These controls are designed to protect SASU Unigreen from abusive remote payment practices. As part of these control procedures, SASU Unigreen may be required to ask the customer to transmit documents necessary for the release of his order: proof of identity, address, debit in your name, etc. The goal is to ensure the reality of identity and domiciliation.

These requests are made by electronic mail and the customer must send us by e-mail, these supporting documents for the delivery of his order. Failing proof or if the documents sent do not make it possible to ascertain the identity of the author of the order and the reality of the direct debit, SASU Unigreen may cancel the order to guarantee the security of online transactions.

Article 5. Delivery methods

General:

Products purchased on www.unigreen.fr are delivered only in mainland France. The products are delivered to the delivery address indicated during the ordering process. The delivery times indicated are average times and correspond to the times of processing, preparation and routing of the order.

Shipping fees :

For deliveries in mainland France, the preparation and shipping costs are in proportion to the weight of the items ordered.

The preparation and shipping costs will be indicated on the summary of the customer's order before validation thereof. This amount will be due in addition to the price of the products purchased.

Delivery time :

For all products, the order is prepared for departure from our warehouses within a maximum of 72 working hours (subject to availability of stocks) from the confirmation by e-mail of the order. Delivery is then made by carrier (So Colissimo - La Poste) within a maximum of 3 working days.

The time between an order and its delivery is 5 working days, outside of sales periods, and 15 working days during the end of year periods and commercial sales.

This is a delay depending on the destination and the availability of the product ordered. Exceeding this deadline may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment by way of damages.

However, and in accordance with the provisions of articles L.221-11 and following of the Consumer Code, failure to deliver at the expiration of a period of thirty days from the next day when the customer placed his order, he will have the possibility of canceling the order without charge. The sums which have been withdrawn from him will be refunded to him.

Delivery and complaints:

Only deliveries in mainland France are possible. Packages are shipped via So Colissimo.

Delivery via So Colissimo - Domicile is made to the delivery address indicated by the customer in the order process. In the absence of the recipient at the time of delivery, as part of the delivery by the carrier, the delivery person will leave a notice in the recipient's mailbox. The latter must then come and collect it at the address specified on the calling card (post office).

In the event of an incomplete address, wrong address, refusal of the parcel by the recipient or lack of information resulting in an impossibility of delivering the product to the recipient in due time, SASU Unigreen cannot be held responsible for quality final of this delivery. If this lack of information leads to a second presentation to the recipient, SASU Unigreen will be entitled to ask the customer for the costs corresponding to this second delivery.

In the absence of the recipient, SASU Unigreen cannot be held responsible for the final quality of the delivery.

Receipt of order :

Upon receipt of the order, the customer will verify the conformity of the products received in execution of his order. Any anomaly concerning the delivery (namely: missing or damaged products, damaged packages) must imperatively be notified, within 14 days of receipt of the products to Unigreen's consumer service at the following address:

- By simple mail by writing to the following address:

SASU Unigreen - web service

6 RUE YVES MARIE

44100 NANTES

- By email to the address: contact@unigreen.fr

Unless there are legitimate reasons, any complaint made beyond the 14 days following receipt of the products will be considered inadmissible and SASU Unigreen cannot be held liable.

SASU Unigreen reserves the right to ask the customer to return the non-conforming or damaged product to him.

Article 6. Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item.

Exercising the right of withdrawal: To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or email) by mail to address:

SASU Unigreen - web service

6 RUE YVES MARIE

44100 NANTES

or by Email to contact@unigreen.fr You can use the model withdrawal form but it is not compulsory.

Withdrawal form (Please complete and return this form only if you wish to withdraw from the contract.) - Attention SASU Unigreen - web service, 6 RUE YVES MARIE, 44100 NANTES, contact@unigreen.fr:

- I / We (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract for the sale of the property (*) below

- Ordered on (*) / received on (*)

- Name of consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this form is notified on paper)

- Date

(*) Strike out what does not apply.

For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

You will have to bear the direct costs of returning the goods.

Consequences of the right of withdrawal

You must return or return the goods to SASU Unigreen - web service, 6 RUE YVES MARIE, 44100 NANTES without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from the this contract.

This deadline is deemed to be respected if you return the goods before the expiration of the period of fourteen days.

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract.

We will reimburse using the same means of payment as that which you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you.

We can postpone the reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier.

Your responsibility is engaged only with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:

- contracts for the supply of goods made up to the consumer's specifications or clearly personalized;

- contracts for the supply of goods liable to deteriorate or expire quickly;

- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

- contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles;

- contracts for the supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.

Article 7. Non satisfaction

In the event of dissatisfaction with his purchase, the customer has 15 days from the date of receipt at home or withdrawal of the package to return the item (s) to us to claim the exchange or refund of his purchase, using the procedure attached to the package.

Exchange procedure:

Exchanges are only possible on the same reference, if the item arrives non-compliant with the commercial description. The customer must then inform the reception of the exchange request and have photographic evidence for the exchange of the product.

SASU unigreen reserves the right to refuse or accept the exchange and will propose, if necessary, a new shipment of items.

Subject to compliance with the conditions indicated below, SASU Unigreen will exchange the returned ordered products within fifteen (15) days of receipt by SASU Unigreen of the products.

Return for refund:

Remember to attach to your shipment, the copy of the order confirmation email.

The reimbursement of your order will be made within 10 to 15 days following the date of receipt of your package by our logistics.

You will receive an email giving you the date of the refund validated in bank or via PayPal.

Any item returned incomplete, damaged or without its original packaging and without its label cannot be exchanged or refunded. Unigreen reserves the right to refuse the return in the event of non-compliant or abusive returns.

Article 8. Guarantee

The products sold benefit from legal guarantees provided that the use has been normal and that the maintenance advice has been followed.

Article L217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L217-5 of the Consumer Code: To comply with the contract, the product must: 1 ° Be suitable for the use usually expected of a similar product and, if necessary: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 of the Consumer Code: The action resulting from the lack of conformity lapses two years after delivery of the goods.

Article 1641 of the civil code: The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which so diminishes this use, that the buyer would not have it not acquired, or would have given a lesser price, if he had known them.

Article 1648 paragraph 1 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

This warranty does not cover damage resulting from misuse of the product or normal wear and tear due to its use. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product as well as the delivery slip.

For all product and after-sales returns, the return procedure must be requested from: contact@unigreen.fr or by post to the address given in article 11.

Article 9. IT provisions and freedoms

Personal information:

The provision of personal information concerning the customer is essential for the processing and delivery of orders. The order process on the site www.unigreen.fr requires the creation of a customer account in which the information is stored and protected by a password chosen by the customer and known only to him, so that this information remains strictly confidential.

The customer's data may also be used, subject to their express acceptance (opt-in system), in order to strengthen and personalize the communication, in particular letters / emails of commercial information by sending them:

From the Unigreen company, information and commercial proposals from its partners, by sending e-mail or SMS.

Personal data will be treated in strict compliance with the provisions of the Data Protection Act of January 6, 1978.

Thus, in application of this law, the customer has the right to oppose at any time, the reception by email or SMS of commercial prospecting documents, by making the request by e-mail: contact @ unigreen. fr or by post at the following address: Unigreen - Service E-commerce, 6 rue Yves Marie, 44100 Nantes.

Similarly, at any time, the customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the customer can request it from our web service, by e-mail: contact@unigreen.fr or by mail to the following address: Unigreen - Service E-commerce, 6 rue Yves Marie, 44100 Nantes.

Cookies

The site www.unigreen.fr uses the use of cookies. The cookie is a computer file, stored on the hard drive of the customer's microcomputer. Its purpose is to report a previous customer visit to the site. Cookies are only used by SASU Unigreen for the purpose of personalizing the service offered to the customer.

The Customer retains the possibility of refusing cookies by configuring their Internet browser. He then loses the possibility of personalizing the service delivered to him by SASU Unigreen via his site.

Web Beacons

Certain web pages of the site www.unigreen.fr may contain web beacons which allow the number of visitors to the site to be counted and / or provide SASU Unigreen with a certain number of indicators. These Web Beacons can be used with some of our partners, in particular to measure and improve the effectiveness of the Site. In any event, the information obtained via these Beacons is strictly anonymous and simply makes it possible to gather statistics on the frequentation of certain pages of the Site, and this in order to better serve the Customers of our Site.

Article 10. Intellectual property

All documents, text information, graphics, images, photographs or any other content disseminated on the site www.unigreen.fr, are the exclusive property of SASU Unigreen and are reserved for the use of SASU Unigreen. Consequently, they may not be reproduced, exploited or used for any purpose whatsoever.

Article 11. Customer Service and After Sales Service

You can contact Customer Service free of charge by e-mail for any question relating to your order, its shipment and its follow-up:

Monday to Friday 9 a.m. to 5 p.m.

- by e-mail to: contact@unigreen.fr

Article 12. Responsibilities - Force majeure

SASU Unigreen cannot be held responsible for any event, inconvenience or damage inherent in the use of the Internet, in particular in the event of a break in service, external intrusion or the presence of computer viruses.

Furthermore, SASU Unigreen cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and / or communications, flood, fire. SASU Unigreen will not incur any responsibility for any indirect damage due to the present, loss of exploitation, loss of profit, damage or costs, which could occur.

Article 13. Applicable law - Disputes

SASU Unigreen is a company incorporated under French law. The law applicable to our contractual relations is French law. In the event of a dispute, the French courts will have jurisdiction.

SASU Unigreen joins the Federation of e-commerce and distance selling (FEVAD) and the e-commerce mediation service (60 rue la Boétie - 75008 PARIS - relationconso@fevad.com).

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